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Cancellation Request

Kindly Complete the below form, we will reply within 24 hours. 

Cancellation is subject to the following:

  • Your account needs to be up to date.
  • Your initial contract period needs to have been completed.  
  • Should this not be the case we will forward you an amount payable in order to close your account immediately.  This amount is calculated using the discount received based on the shortest contract period completed ie.  If you want to cancel you 12 month BoxFit contract in month 5.  The month to month rate would have been R1500pm and your rate was R749pm.  You received R751 discount per month for the longer commitment.  Your cancellation amount would be R751 x5 plus any other discount received for signing the 12 month contract.
  • 30 day cancellation notice.  This can be in your final month of the initial period or any month following this.  Kindly note cancellations for the current month ends on the 7th with new cancellation received after this being liable for the next debit.

Should you want to use your COVID-19 extension as your 30 days cancellation notice please complete this request by the 20th of your second last month to ensure no debits are processed.

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